Our No Fuss Returns Policy is exclusively available to our online customers.
We understand that it's hard to know what a garment will look like if you haven't had an opportunity to try it. That's why we have a no-fuss returns policy at Weekends. Buy it. Try it. Love it or ship it back - fuss-free!
What can be returned?
We will happily exchange or refund the purchase price of any full-priced item you return to us. We ask you to return garments in the condition they were sent to you:
- Unworn
- Unwashed
- No odours or marks
- Original tags attached
- Any accessories included
- No alterations made
If an item does not satisfy the above requirements, it will be returned to you via Australia Post using COD shipping. Returns must also meet the following terms and conditions.
What can't be returned?
Unfortunately, we are unable to accept returns on the following:
Can I exchange for another size or colour?
Of course! As long as we have the size or colour you require in stock, we can do a straight swap. Your garment must be unwashed, unworn, have no odour or marks, have the original tags attached and be returned with any accessories.
Email pip@weekends.com.au to get the ball rolling. TIP: Call first to make sure we have the exchange available! You will need to post the original item back using an express tracked shipping method within 24 hours of your exchange being approved. You must send us the shipping tracking number via email, too.
Once we have received your return, we will send you an invoice to cover the cost of return shipping that will need to be paid before exchange items are shipped to you.
When can you return it?
The item needs to be returned within 14 days of delivery.
What if I bought items on sale?
We do not offer refunds on sale items or items purchased on promotion, we do however offer store credit which is valid for 3 months and can be used in-store or online. Sale items under $100 or sold at a discount of 50% or more are final sale and can not be returned or exchanged. Full details of our Sale & Outlet terms are available here
Out of Stock?
On the very rare occasion that we are out of stock of one of the items on your order and the order value falls below $100 you will be required to pay for postage.
Inner Circle
All orders with our Inner Circle VIP discount applied will be returned to store credit, valid for 3 months.
What if I bought items on final sale or clearance?
All sales are final for items marked FINAL SALE or CLEARANCE. Please choose carefully. You cannot return these items.
How do I return my order?
To return all or some of your order email pip@weekends.com.au to get the ball rolling. Tell us the order number and reason for your return, including which items you would like to send back. Please note that we will only accept requests for returns where they meet our standard returns window (within 14 days of delivery), are not FINAL SALE or CLEARANCE items and have not been purchased on sale with a value of less than $100.
How will be refund be paid?
All credit card and PayPal purchases will be refunded directly to the card or account used at time of purchase. For purchases made using "buy now, pay later" platforms, refunds will be issued as store credit valid for 3 months.
Shipping for returns?
Return postage costs are the responsibility of the sender. Please consider returning your order using a shipping method with package tracking and insurance. We are not liable for loss, damage, theft or incorrect delivery of your return. Sadly, we are unable to compensate you if your order is lost, damaged, stolen or misdirected.
How long does it take to process returns?
We aim to process returns within 14 days of receiving the return parcel to our warehouse, however, this may increase to 21-28 days during busy periods. You will receive an email when your return has been processed.
What if I have received faulty items?
If you believe your item is faulty please email pip@weekends.com.au with your order number, a description of the fault & photograph/s showing the fault. We will arrange to have the item shipped back to us for refund or replacement.
Faulty goods
If the fault is minor we will repair the item at no cost to you.
If the fault is major we offer a refund, exchange or store credit. This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about the fault
- is unsafe
- is significantly different from the sample or description
differences in pattern placement to images on our website are due to standard manufacturing processes and are not considered "significantly different" and are therefore not considered a fault
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed
We will not accept faults considered due to wear and tear, incorrect fit or improper washing and/or drying of a garment.
This document forms part of our standard Terms of Sale agreement, which can be viewed here.
