Terms of Sale Agreement

Any order cancellations made prior to shipping will incur an admin fee of 10% of the transaction amount.  The sale amount, less 10% admin fee, will be provided as a store credit valid for 3 months from the date of sale.

Our No Fuss Returns Policy is exclusively available to our online customers.

We understand that it's hard to know what a garment will look like if you haven't had an opportunity to try it. That's why we have a no fuss returns policy at Weekends. Buy it. Try it. Love it or ship it back - fuss-free!

What can be returned?
We will happily exchange or refund the purchase price of any full-priced item you return to us. We ask you to return garments in the condition they were sent to you:

• Unworn
• Unwashed
• No odours or marks
• Original tags attached
• Any accessories included
• No alterations made

If an item does not meet the above requirements, it will be returned to you via Australia Post using COD.

What can't be returned?
Unfortunately, we are unable to accept returns on the following:

• Underwear
• Masks
• Personal Care Products
• Earrings
• Items marked FINAL SALE or CLEARANCE
• Items that have previously been exchanged

If you return an item for any of the above, it will be sent back to you via Australia Post with COD.

Can I exchange for another size or colour?
Unfortunately, we do not have the capacity to hold items for exchange.  If you need a different size or colour, please place a new order and let us know in the order notes that you are sending the other item back. All returns must be sent via express post within 7 days of delivery. We strongly suggest you purchase shipping insurance for your return for the full value of the items you are returning. We take no responsibility for items lost, damaged, or stolen in transit.

When can you return it?
The item needs to be returned within 7 days of delivery.

What if I bought items on sale?
We do not offer refunds on sale items or items purchased on promotion; however, we offer store credit, which is valid for 3 months and can be used in-store or online.  Sale items under $100 are final sale and can not be returned or exchanged. 

Inner Circle
All orders with our Inner Circle VIP discount applied will be refunded to store credit, valid for 3 months.

How do I return my order?
To return all or some of your order email pip@weekends.com.au to get the ball rolling. Tell us the order number and reason for your return, including which items you would like to send back. Please note that we will only accept requests for returns that meet our standard returns window (within 7 days of delivery), are not FINAL SALE or CLEARANCE items, and were not purchased on sale for a value of less than $100. 

How will the refund be paid?
Credit card purchases will be refunded directly to the card or account used at the time of purchase. 

Paypal purchases will be refunded directly to the card or account used at the time of purchase. 

Afterpay purchases will be refunded as store credit for the total price of your returned items, once they are received in-store.  Please note that your personal agreement with Afterpay will remain in place, and you will continue to make any scheduled repayments.  For any repayment queries, please contact Afterpay on 1300 100 729.

For all other "Buy Now, Pay Later" platforms, refunds will be issued as store credit valid for 3 months.

Shipping for returns?
Return postage costs are the responsibility of the sender. All returns must be sent via express post within 7 days of delivery. We strongly suggest you purchase shipping insurance for the full value of the items you are returning. We take no responsibility for returns that have been delivered to the wrong address, are lost, damaged, or stolen in transit. Sadly, we are unable to compensate you if your order does not reach us. You will need to seek compensation from Australia Post. 

How long does it take to process returns?
We aim to process returns within 14 days of receipt; however, during busy periods, this may increase to 21-28 days. You will receive an email when your return has been processed.

What if I have received faulty items?
If your item develops a fault within 1 month of purchase, please email pip@weekends.com.au with your order number, a description of the fault & photograph/s showing the fault. We will send you a pre-paid postage label so that you can ship the item back to us.  After the item has been inspected, we will decide whether it can be repaired, needs to be replaced, or is eligible for a refund.  Refunds will only be offered if the item is found to be faulty and no like-for-like replacement is available.

Where an item has been altered, it cannot be returned as faulty, as a third party has made changes to it over which the manufacturer had no control.

Faulty goods
If the fault is minor, we will repair the item and return it to you at no cost.

If we can offer a like-for-like replacement, we will send the new product to you at no cost. 

If we are unable to offer a like-for-like replacement and you do not wish to exchange the item, we will provide a refund. 

If the fault is major and you do not wish to exchange the item, we will provide a refund.

An item is considered to have a major fault when it:

• has a problem that would have stopped someone from buying the item if they had known about the fault
• is unsafe
• is significantly different from the sample or description 
  Note: differences in pattern placement to images on our website are due to standard manufacturing processes and are not considered "significantly different" and are therefore not considered a fault
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed

We will not accept faults caused by wear and tear, incorrect fit, or improper washing and/or drying of a garment.

By purchasing items from WEEKENDS.COM.AU you agree to be bound by these terms. Your agreement does not limit your statutory rights.