No Fuss Returns Policy

Our No Fuss Returns Policy is exclusively available to our online customers.

We understand that it's hard to know what a garment will look like if you haven't had an opportunity to try it. That's why we have a no-fuss returns policy at Weekends. Buy it. Try it. Love it or ship it back - fuss-free!

What can be returned?
We will happily exchange or refund the purchase price of any full-priced item you return to us. We ask you to return garments in the condition they were sent to you:

  • Unworn
  • Unwashed
  • No odours or marks
  • Original tags attached
  • Any accessories included
  • No alterations made

If an item does not meet the above requirements, it will be returned to you via Australia Post using COD.  Returns must also meet the following terms and conditions.

What can't be returned?
Unfortunately, we are unable to accept returns on the following:

Can I exchange my order?
Unfortunately, we do not have the capacity to hold items for exchange.  If you need a different size or colour, please place a new order and let us know in the order notes that you are sending the other item back. All returns must be sent via express post within 7 days of delivery. We strongly suggest you purchase shipping insurance for your return for the full value of the items you are returning. We take no responsibility for items lost, damaged,ed or stolen in transit.

What if I bought items on sale?
We do not offer refunds on sale items or items purchased on promotion, however, offer store credit, which is valid for 3 months and can be used in-store or online.  Sale items under $100 or sold at a discount of 50% or more are final sale and can not be returned or exchanged.  Full details of our Sale & Outlet terms are available here

How do I use my store credit?
Once your garment has been received back and it has been checked, we will issue a store credit to you. To use your store credit, please log in using the same email address you used to place the initial order. 

Instructions-how-to-sign-in
A box will pop up from SHOP PAY asking you to confirm your email . Please ignore SHOP PAY and just continue with email . 

instructions-how-to-stand-in

Once you have done this, you can then shop, and when you get to checkout, it will have the option to apply store credit.

Instructions-how-to-pay
Out of Stock?
On the very rare occasion that we are out of stock of one of the items on your order, and the order value falls below $100, you will be required to pay for postage.

Inner Circle
All orders with our Inner Circle VIP discount applied will be returned to store credit, valid for 3 months. 

What if I bought items on final sale or clearance?
All sales are final for items marked FINAL SALE or CLEARANCE.  Please choose carefully. You cannot return these items. Full details of our Sale & Outlet terms are available here

How do I return my order?
To return all or some of your order, email pip@weekends.com.au to get the ball rolling. Please provide the order number and the reason for your return, including which items you would like to return. Please note that we will only accept returns that meet our standard returns window, are not FINAL SALE or CLEARANCE items, and were not purchased on sale for less than $100. 

All returns must be sent via express post within 7 days of delivery. We strongly suggest you purchase shipping insurance for your return for the full value of the items you are returning. We take no responsibility for returns that are delivered to the wrong address, or that are lost, damaged, or stolen in transit.

How will my refund be paid?
Credit card purchases will be refunded directly to the card or account used at the time of purchase. 

Paypal purchases will be refunded directly to the card or account used at the time of purchase. 

Afterpay purchases will be refunded as store credit for the total price of your returned items, once they are received in-store.  Please note that your personal agreement with Afterpay will still stand, and you will continue to pay any scheduled repayments.  For any repayment queries, please contact Afterpay on 1300 100 729.

All other "Buy Now, Pay Later" platforms, refunds will be issued as store credit valid for 3 months.

Shipping for returns?
Return postage costs are the responsibility of the sender. All returns must be sent via express post within 7 days of delivery. We strongly suggest you purchase shipping insurance for the full value of the items you are returning. We take no responsibility for returns that have been delivered to the wrong address, are lost, damaged, or stolen in transit. Sadly, we are unable to compensate you if your order does not reach us. You will need to seek compensation from Australia Post. 

How long does it take to process returns?
We aim to process returns within 14 days of receipt; however, during busy periods, this may increase to 21-28 days. You will receive an email when your return has been processed.

What if I have received faulty items?
If your item develops a fault within 1 month of purchase, please email pip@weekends.com.au with your order number, a description of the fault & photograph/s showing the fault. We will send you a pre-paid postage label so that you can ship the item back to us.  After the item has been inspected, we will decide if it can be repaired, or will need to be replaced or refunded.  Refunds will only be offered if the item is found to be faulty and no like-for-like replacement is available.

Faulty goods
If the fault is minor, we will repair the item and return it to you at no cost.

If we can offer a like-for-like replacement, the new product will be sent to you at no cost. 

If we are unable to offer a like-for-like replacement and you do not wish to exchange the item, we will provide a refund. 

If the fault is major, we offer a refund, exchange or store credit. This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about the fault
  • is unsafe
  • is significantly different from the sample or description 
    differences in pattern placement to images on our website are due to standard manufacturing processes and are not considered "significantly different" and are therefore not considered a fault
  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed

We will not accept faults caused by wear and tear, incorrect fit, or improper washing and/or drying of a garment.

This document forms part of our standard Terms of Sale agreement, which can be viewed here.