We understand that it's hard to know what a garment will look like if you haven't had an opportunity to try it. That's why we have a no fuss returns policy at Weekends. Buy it. Try it. Love it or ship it back - fuss-free!
What can be returned?
We will happily exchange or refund the purchase price of any item you return to us. We ask you return garments in the condition they were sent to you:
- Unworn
- Unwashed
- No odours or marks
- Original tags attached
- Any accessories included
- No alterations made
If an item does not satisfy the above requirements, it will be returned to you via Australia Post using COD shipping.
What can't be returned?
Underwear, masks, personal care products & earrings can not be returned due to health regulations and anything marked FINAL SALE or CLEARANCE.
Can I exchange for another size or colour?
Of course! As long as we have the size or colour you require in stock we can do a straight swap. Your garment must be unwashed, unworn, have no odour or marks, have the original tags attached and be returned with any accessories.
Visit our No Fuss Returns Centre to get the ball rolling. TIP: Call first to make sure we have the exchange available! You will need to post the original item back using an express tracked shipping method within 24hrs of your exchange being approved.
Once we have received your return we will send you an invoice for $10 to cover shipping that will need to be paid before exchange items are shipped to you.
When can you return it?
The item needs to be returned within 5 days of delivery, or within 10 days of your order being placed, whichever comes first.
What if I bought items on sale?
We do not offer refunds on sale items or items purchased on promotion, we do however offer store credit which is valid for 3 months and can be used in-store or online. Sale items under $100 are final sale and can not be returned or exchanged.
What if I bought items on final sale or clearance?
All sales are final for items marked FINAL SALE or CLEARANCE. Please choose carefully.
How do I return my order?
To return all or some of your order visit our No Fuss Returns Centre. Tell us the order number and your email to get started with your return. Our returns centre will only accept requests for order returns where they meet our standard returns window.
How will be refund be paid?
All credit card and PayPal purchases will be refunded directly to the card or account used at time of purchase. For purchases made using "buy now pay later" platforms refunds will be issued as store credit valid for 3 months.
Shipping for returns?
Return postage costs are the responsibility of the sender. Please consider returning your order using a shipping method with package tracking as we cannot take responsibility for articles lost en route to our warehouse. Sadly, we are unable to compensate you if your order is lost in the post.
How long does it take to process returns?
We aim to process returns within seven days of receiving the return parcel to our warehouse. You will receive an email when your return has been processed.
What if I have received faulty items?
If you believe your item is faulty please email hello@weekends.com.au with your order number, a description of the fault & photograph/s showing the fault. We will arrange to have the item shipped back to us for refund or replacement.
Faulty goods
If the fault is minor we will repair the item at no cost to you.
If the fault is major we offer a refund, exchange or store credit. This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about the fault
- is unsafe
- is significantly different from the sample or description
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed
